By Humanitarian Accountability Partnership
The HAP general is the 1st certifiable commonplace to be constructed which measures humanitarian responsibility and caliber administration. This reliable general has been built by means of the field, for the sphere, and permits the construction of a administration method to enforce correct practices, codes, humanitarian rules, and inner missions.
This consultant and its accompanying CD-ROM will supply managers operating in improvement with every little thing they should find out about the traditional, the certification strategy, and imposing the normal. sensible and available, the advisor may help make sure that reaching certification is an possible objective for either huge and small businesses.
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Extra info for A Guide to the HAP Standard: Humanitarian Accountability and Quality Management
Review and record all relevant commitments made at field level. • Agree indicators for all relevant commitments (the list of commitments should be documented in the agency’s humanitarian accountability framework). Step 4: Carry out a baseline analysis • Evaluate where the agency currently stands in relation to the commitments made, using the indicators developed. Involving staff and stakeholders at different levels can enhance this process. ) Step 5: Improve the humanitarian quality management system Identify the systems, mechanisms, processes, and resources that are currently being used, and what is now needed for implementation.
They affect individuals and groups whose needs also change over time in different ways. Of necessity, humanitarian agencies have recognised the need for great flexibility in applying policy principles within diverse and sometimes hostile environments. The medical practice of ranking the order in which emergency patients are treated (known as triage), exemplifies how humanitarian organisations can be forced to select the ‘least worst’ option from within a range of ‘bad choices’. g. in response to issues of relative need, urgency, available resources, access, protection, staff security, and so on.
Clarify how their needs and expectations are defined in terms of quality and accountability. • Clarify how the agency’s stakeholders are consulted or represented. This may raise very important questions 49 The Guide to the HAP Standard concerning the agency’s governance (see Annex 3, Tool 8: Community engagement tools: stakeholder analysis). Step 3: Make a list of ‘quality’ commitments An agency’s commitments should be relevant to its own stakeholders and in particular to its primary ‘customers’, its programme beneficiaries.